Great Signal, No Quality

Ok, 2 nights ago both my boxes suddenly stopped working! I've left it a few days, there is no issue with Vermin in the area. I've pulled all the wires out and used new wires, nothing is working! 

When i do factory reset (x10!) when i search for channels on auto i do not get to select my network ID. I should see about 58/59 freq but i'm only getting around 11 because of this (i think). 

I was thinking reflashing may help? But i no longer have the loader of file, any ideas where i can get this? I'm at my wits end!!!

downloads here m8 bottom right hand corner

Looks like doing a factory reset the Netid has been deleted not a good idea, best I can offer is keep doing a factory reset hope the netid reappears.
Software can be updated with remote, menu/installation/SW Update net connection needed.
Latest, 20/01/15

Ok so I'm going down the route of reflashing it. When i try to update via the menu it just sits on the that screen, attempts to download nothing. Yes there is definately a net connection ( I actually put my hand in the cupboard to see the flashing orange and green light reflect on my hand!) 

Now as I'm trying to reflash all i get is 'can't open serial port 1. please check if the com port has the parameters'. Then there is the parameters. Sorry guys i do appreciate your help, but i'm stumped!

Sorry to keep flooding this ! I'm just trying to keep you informed. Flashed once then usb and scart didnt work. reflashed they are now working. Gotone box updating just saying searching new update, for 20 minutes now. The other i have on manual scan and still shows nNO quality but plenty of signal! Over to the brains!

It is possible that the box has the latest software menu/system info/date 20/01/15 assuming the box is a KV 780.?

NO firmware is 26/05/13. That is the file i just found and put on. Thought I could then update via the options, but I've just aborted it after waiting around 30 minutes for this to work!

nope use the 2015 is that not in downloads?


wow downloads is old lol

https://app.box.com/s/hhrmc1h1ft66j93puc6nxl1yca1hzq9q

Just sent a PM to him before you with the same link. lol

Thanks guys, just did the one box, still no quality. I think this is the issue behind it all! But how to get better quality!? I've checked the local vermin service status thing and it says there is 2 issues on broadband and 1 on tv. The tv issue it says only effects 1 tv channel, so i'm pretty sure its not that. But could the quality be effected by the issue with their broadband?

Menu-Installation-System Info-What date?
Do you subscribe to VM is your broadband Talk-Talk.?
Is the FTA channels (BBC ITV) working.?

date: 20/01/2015
We do subscribe to VM
Broadband is (unfortunately) with Talk-Shite
We have NO channels, not even FTA.

It's not a broadband problem
Your VM TV box does that work.? if not get in touch with VM.

VM box works fine, i just wish i could get to the select network ID stage!

Suggest you keep doing a factory reset (FR) to get the NetID back it could take a while, bet you don't do another FR.
You may have more chance using both boxes to find FR.

Good Luck

how many providers did you try scanning on and from main coaxial feed.

Hi, Can anyone help, I have all channels except for Sky Sports 1, I have updated software & updated TP's. Everything else ok. I'd like to watch the football tonight.....
Many thanks.

SS1 is down at present KV fault not the box

hence why we have football links at the bottom of forum if in need.=kv backup

best to downtool

best to download  downtool

i have only a few channeles working  it is time the kv team brings out a new update